1. Scope and responsibility
This policy applies to information processed through this website and through business communications with Nova Highland Cleaning Ltd. Nova Highland Cleaning Ltd acts as the organisation responsible for deciding how such information is used, except where we process information solely on documented instructions from a client.
By using this website, you acknowledge the practices described here. Where local requirements provide stronger protection, we will apply those requirements.
2. Information we collect
Information you provide
We may receive your name, business contact details, message content, preferences, and any other information you choose to include when you contact us or request information.
Information collected automatically
Our website may receive technical information such as browser type, device characteristics, approximate location, pages viewed, referral source, and access times. Some of this information may be collected through cookies or similar technologies, as described in our Cookie Policy.
Information from other sources
We may receive professional contact information from publicly available business sources or from people who introduce us. We use it only for legitimate business communication and in accordance with applicable data protection requirements.
3. How we use information
We use personal information to respond to enquiries, provide and improve services, manage relationships, maintain security, understand website performance, meet legal obligations, and protect our rights. We do not sell personal information.
Where required, we rely on an appropriate legal basis such as consent, performance of an agreement, legitimate business interests, or compliance with a legal obligation. When we rely on consent, you may withdraw it at any time without affecting earlier processing.
4. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also object to direct marketing and withdraw consent. We may need to verify your identity before completing a request.
To exercise a right, contact us using the details below. You may also have the right to raise a concern with the data protection authority in your country or region.
6. Contact us
Questions, requests, or concerns about this policy can be sent to admin@qecaq.com, by phone at +442073485348, or by mail to 40 High Street, Clachnaharry, Inverness, Scotland, IV3 8RB.
Website: qecaq.com